At Outfit Gear Store, we’ve designed our shipping and returns process with the same precision as our Scandinavian-inspired outdoor-urban apparel. Whether you’re gearing up for city streets or mountain trails, we ensure your journey with us is seamless from first click to final delivery.

Global Shipping Details

Order Processing

Our London-based team carefully prepares each order within 1-2 business days of purchase (excluding weekends and holidays).

Shipping Options

  • Standard Expedition (10-15 days): £12.95 via DHL or FedEx – tracked door-to-door service
  • Free Voyage (15-25 days): Complimentary EMS shipping for orders over £50

Global Adventurer Note: We ship worldwide except to select remote areas and parts of Asia. International customers may be responsible for local customs fees – these are not included in your order total.

Our Returns Promise

Like choosing the right jacket for unpredictable weather, we want you to be completely satisfied with your selection. Most items can be returned within 15 days of delivery if in original condition with tags attached.

Expedition Essentials: For hygiene reasons, we cannot accept returns on Baseball Caps and Belts unless faulty. All other gear is returnable when conditions are met.

The Return Journey

Step 1: Initiate Your Return

Contact our Expedition Team within 15 days of receiving your order at [email protected] with:

  • Order number
  • Item details (name, size/color)
  • Reason for return

Step 2: Receive Return Instructions

Within 48 hours, we’ll email you a Return Merchandise Authorization (RMA) number and shipping address:

Outfit Gear Store Returns
26 Halkin Arcade, Off Lowndes St
London, GB EC4Q 4SS

Step 3: Pack & Ship

Securely package items with original tags and include the packing slip. Note: Return shipping costs are your responsibility unless the item is faulty. We recommend using a tracked service.

The Exchange Path

For size/color exchanges, follow the return process and specify your desired replacement. We’ll cover standard shipping for the replacement item once we receive your return (subject to availability).

Refund Timeline

After we receive and inspect your return (typically within 5 business days):

  • Credit Card/PayPal: 3-5 business days to process, appears on your statement within 1-2 billing cycles
  • Original Payment Method: Funds return to your original payment source

Faulty Gear Protocol

If you receive damaged or defective items, contact us immediately with photos. We’ll arrange a prepaid return label and expedite your replacement or refund.

Still have questions? Our London-based Expedition Team is ready to assist at [email protected]. We respond within 24 hours on business days.

Remember, our gear is designed for urban explorers – if it doesn’t perform for your adventures, we’ll make it right.