Welcome to Outfit Gear Store – your trusted source for Scandinavian-inspired outdoor-urban apparel designed for urban explorers venturing from city streets to mountain trails. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.

1. Acceptance of Terms

By accessing and using www.outfitgearstore.com, you accept these Terms and Conditions in full. If you disagree with any part, please refrain from using our website.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or placing an order, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your information
  • Keep your password secure and notify us of any unauthorized use

2.2 Prohibited Activities

You must not:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s operation or other users’ enjoyment
  • Use automated systems to extract data from our website

3. Product and Service Information

3.1 Product Descriptions

We take care to accurately describe our expedition-ready apparel including:

  • Baseball Caps and Belts (non-returnable for hygiene reasons unless faulty)
  • Outerwear: Casual Jackets, Fleece Jackets, Synthetic Jackets, Winter Jackets & Parkas
  • Bottoms: Casual Pants & Jeans, Hiking Pants
  • Tops: Casual Shirts Short Sleeve, Long Sleeve Button Down Shirts, Wool Sweaters
  • Synthetic Vests

While we strive for accuracy, slight variations in color or texture may occur due to monitor settings.

3.2 Availability

All products are subject to availability. We may limit quantities and revise product offerings at any time.

4. Orders and Payment

4.1 Order Process

When you place an order:

  • You receive an order confirmation email (not a contract)
  • Our London-based team processes orders within 1-2 business days
  • We reserve the right to refuse or cancel any order

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

Prices are in GBP (£) and include VAT where applicable. International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Other fees imposed by your country

5. Shipping and Delivery

5.1 Shipping Options

We offer two expedition-ready shipping methods:

  • Standard Expedition (10-15 days): £12.95 via DHL or FedEx with door-to-door tracking
  • Free Voyage (15-25 days): Complimentary EMS shipping for orders over £50

Note: We cannot ship to select remote areas and parts of Asia.

5.2 Delivery Issues

If your package is lost or damaged in transit:

  • Contact us immediately at [email protected]
  • Provide your order number and details
  • We’ll work with the carrier to resolve the issue

6. Returns and Refunds

6.1 Return Policy

Our returns promise:

  • 15-day return window from delivery date
  • Items must be in original condition with tags attached
  • Baseball Caps and Belts are non-returnable (hygiene reasons) unless faulty

6.2 Return Process

  1. Contact our Expedition Team within 15 days at [email protected] with:
    • Order number
    • Item details (name, size/color)
    • Reason for return
  2. We’ll email a Return Merchandise Authorization (RMA) within 48 hours
  3. Ship items to: Outfit Gear Store Returns, 26 Halkin Arcade, Off Lowndes St, London, GB EC4Q 4SS

Note: Return shipping costs are your responsibility unless the item is faulty.

6.3 Refunds

After receiving and inspecting your return (typically within 5 business days):

  • Credit Card/PayPal: Processed in 3-5 business days
  • Original Payment Method: Funds return to your original payment source

7. Intellectual Property

All content on our website, including:

  • Text
  • Graphics
  • Logos
  • Product designs

is the property of Outfit Gear Store and protected by intellectual property laws. You may not use our content without express written permission.

8. Liability Limitations

8.1 Product Use

Our apparel is designed for urban exploration, but we’re not liable for:

  • Personal injury from product use
  • Damage to personal property
  • Any indirect or consequential losses

8.2 Website Use

We strive to keep our website available and accurate, but we cannot guarantee:

  • Uninterrupted access
  • Complete absence of errors
  • Immediate correction of all defects

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website with the “Last Updated” date.

12. Contact Us

For questions about these Terms:

Outfit Gear Store
26 Halkin Arcade, Off Lowndes St
London, GB EC4Q 4SS
Email: [email protected]

Our London-based Expedition Team typically responds within 24 hours on business days.

Thank you for choosing Outfit Gear Store – where urban exploration meets outdoor functionality in every stitch.